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Privacy Statement

Airtel is committed to providing you with the highest levels of customer service. This includes protecting your privacy. This privacy statement sets out the approach of Airtel in relation to the treatment of your personal information. It includes information on how Airtel collects, uses, discloses and keeps secure, individuals' personal information.

Your personal information

"Personal Information" is any data that identifies you. The personal information given to us is presumed to be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that. Personal information held by Airtel may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver's licence number and your Airtel PIN, username or password. Airtel also holds details of your Airtel account .

How do we use personal Information

Your personal information may be used to:

 bullet2Verify your identity
 bullet2Assist you to subscribe to Airtel's services
 bullet2Provide the services you require
 bullet2Administer and manage those services, including charging, billing and collecting debts
 bullet2Inform you of ways the services provided to you could be improved
 bullet2Conduct appropriate checks for credit-worthiness
 bullet2Gain an understanding of your information and communication needs in order for Airtel to provide you with a better service

Also, your personal information is collected , processed and used by Airtel for the purposes of promoting and marketing Airtel services (by way of direct mail, telemarketing, SMS and MMS messages) which w e consider may be of interest to you and benefit you. Airtel also does this to keep you informed of its products, services and special offers. Personal information may also be processed and used by such other organizations on our behalf for the purpose of providing Airtel services to you. The use of information will remain under the control of Airtel at all times.
We however,assure you, that Airtel does not disclose your personal information to any other Cellular Service Providers, Banks, Credit Card companies etc. or their agents, affiliates which could lead to invasion of your privacy.
If you do not wish to receive information SMS on Airtel products, services and special offers, please SMS us at 121(toll-free) or call at 121(toll-free).

Privacy Support

Airtel reserves the right to amend or modify this privacy statement at any time and in response to changes in privacy legislation.
Airtel is committed to protecting your privacy however if you have any query about the handling or protection of your personal information or about A irtel's privacy statement, please write to: 121@airtelindia.com

 
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